Term & Conditions

1. Introduction

Welcome to Wink India.

This website, www.winkindia.com ("Website"), is owned and operated by Wink India ("Brand", "Company", "we", "our", or "us").

By accessing, browsing, or purchasing from this Website, you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree with these Terms, please do not use this Website.

These Terms apply to all visitors, users, customers, and others who access or use the Website.

2. Eligibility

By using this Website, you represent that:

You are at least 18 years of age.
You are legally capable of entering into binding contracts under applicable laws.
Any information provided by you is accurate and complete.

If you are under 18 years of age, you may use the Website only under the supervision of a parent or legal guardian.

3. Products and Apparel Services

Wink India offers clothing, apparel, and fashion accessories through this Website.

We reserve the right to:

Modify or discontinue products or apparel lines at any time.
Limit quantities available for purchase.
Refuse or cancel orders at our sole discretion.
Correct pricing, description, or inventory errors.

Product Representation: We make every effort to display the colors and textures of our products accurately. However, actual colors may vary slightly depending on your monitor/screen settings and lighting conditions during photography.

4. Size and Fit Disclaimer

The size charts provided on the Website are for general guidance and reference.

Fits may vary depending on the cut, fabric type, and style of the garment.
Customers are advised to review the sizing charts carefully before making a purchase.
If you are between sizes or need custom advice, you may contact our support team before placing an order.

5. Orders and Acceptance

All orders placed through the Website are subject to acceptance by Wink India.

Receipt of an order confirmation email does not constitute acceptance of an order.

We reserve the right to:

Refuse any order,
Limit quantities per person or household,
Cancel suspicious transactions,
Cancel orders due to pricing, description, or inventory errors.

If payment has already been processed for a cancelled order, an appropriate refund will be initiated as per our refund policy.

6. Pricing and Payments

All prices displayed on the Website are in Indian Rupees (INR) unless otherwise stated.

Prices may change without prior notice.

We reserve the right to correct pricing inaccuracies at any time.

Payments are processed through authorized third-party payment gateways. Wink India does not store complete payment card details or net banking credentials on its servers.

7. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Estimated delivery timelines are indicative only and may vary due to circumstances beyond our control, including:

Courier partner delays,
Natural disasters or extreme weather conditions,
Government restrictions or lockdowns,
Public holidays,
Force majeure events.

Wink India shall not be liable for delivery delays caused by third-party logistics providers.

8. Returns, Exchanges, and Refunds

Returns, size replacements, and refunds are governed strictly by our Return & Exchange Policy.

Customers are strongly advised to review the specific policy, conditions for return (such as unused items, intact tags, and original packaging), and non-returnable categories before making a purchase.

9. User Accounts

If you create an account on the Website:

You are responsible for maintaining account confidentiality.
You are responsible for activities conducted through your account.
You agree to notify us immediately of any unauthorized access.

We reserve the right to suspend or terminate accounts that violate these Terms.

10. User Content and Reviews

Users may submit reviews, feedback, photos wearing our apparel, comments, and suggestions.

By submitting such content, you grant Wink India a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, publish, display, modify, and distribute such content for business, social media, and marketing purposes.

You agree not to submit content that:

Is unlawful, defamatory, or misleading,
Violates intellectual property rights,
Contains malware or harmful code.

We reserve the right to remove any content at our discretion.

11. Intellectual Property

All Website content including:

Logos, Brand Name, and Taglines,
Unique Apparel Designs, Patterns, and Graphics,
Text, Images, and Promotional Videos,
Icons and Trademarks,

are owned by or licensed to Wink India.

No content or design may be copied, reproduced, copied for manufacturing, modified, distributed, or commercially exploited without prior written permission.

12. Prohibited Activities

You agree not to:

Use the Website for unlawful purposes,
Attempt unauthorized access or hack the Website infrastructure,
Interfere with Website security features,
Introduce viruses or malicious code,
Use automated scraping tools to extract product data or prices,
Misrepresent your identity.

Violation may result in immediate termination of access and potential legal action.

13. Third-Party Links

The Website may contain links to third-party websites or services (like payment portals or social media integrations).

Wink India does not control or endorse third-party websites and is not responsible for their content, privacy policies, or practices. Accessing third-party links is done at your own risk.

14. Limitation of Liability

To the maximum extent permitted by law, Wink India, its owners, employees, affiliates, contractors, and service providers shall not be liable for:

Direct, indirect, incidental, or consequential losses,
Loss of profits or savings,
Business interruption,

arising out of or related to the use of the Website, delivery delays, or products purchased through the Website.

Our total liability, if any, shall not exceed the amount paid by the customer for the specific product giving rise to the claim.

15. Indemnification

You agree to indemnify and hold harmless Wink India and its team, affiliates, agents, and service providers from claims, liabilities, damages, losses, and expenses arising from:

Your violation of these Terms,
Your violation of any applicable law,
Misuse of the Website,
Infringement of third-party rights.

16. Privacy

Use of this Website is also governed by our Privacy Policy. By using the Website, you consent to the collection and processing of information as described therein.

17. Force Majeure

Wink India shall not be liable for failure or delay in performance due to causes beyond reasonable control, including natural disasters, epidemics, government actions, war, civil disturbances, internet/network outages, or major transportation disruptions.

18. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising from these Terms or purchases made on the website shall be subject to the exclusive jurisdiction of the courts located in Gurugram, Haryana, India (or New Delhi, India).

19. Changes to Terms

We reserve the right to update these Terms at any time. Changes become effective immediately upon publication on the Website. Continued use of the Website constitutes acceptance of the updated Terms.

20. Contact Information

For questions regarding these Terms, please contact:

Wink India

Email: support@winkindia.com

Phone: 8920377206

21. Grievance Officer

In accordance with applicable laws and e-commerce guidelines, the Grievance Officer for Wink India is:

Grievance Officer Team / Support Manager