Shipping & Delivery Policy

At Wink India, we are committed to delivering your fashion apparel orders safely, efficiently, and within the estimated timelines.

Please read this Shipping & Delivery Policy carefully before placing an order.

1. Order Processing

All orders placed through www.winkindia.com are processed after successful payment confirmation or Cash on Delivery (COD) verification.

Orders are typically processed and packed within:

1–2 business days

excluding Sundays, public holidays, and unforeseen operational disruptions.

Orders placed during promotional periods, festive sales events, or major holidays may require additional processing time.

2. Shipping Coverage

We currently deliver to most serviceable pin codes across India through trusted logistics partners.

Delivery availability may vary depending on:

  • Serviceability of the destination pin code

  • Courier partner coverage

  • Regulatory restrictions

  • Weather conditions

  • Other circumstances beyond our control

3. Estimated Delivery Timelines

After dispatch from our facility, orders are generally delivered within:

3–7 business days

for most locations in India.

Remote locations or North-East regions may require additional time.

Delivery timelines are estimates provided by logistics partners and should not be considered guaranteed delivery commitments.

4. Order Tracking

Once your order has been dispatched, you will receive:

  • Shipment confirmation

  • Tracking details

  • Airway Bill (AWB) Number

through email, SMS, or WhatsApp (where applicable).

Customers may track their orders using the tracking link or information provided. For any assistance regarding tracking, please contact our support team.

5. Delivery Responsibility

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name

  • Contact number (active mobile number)

  • House number / Flat number

  • Building or apartment details

  • Street and locality information

  • City

  • State

  • Correct PIN code

Wink India shall not be responsible for delays, failed deliveries, or losses arising from incorrect or incomplete address details provided by the customer.

6. Delivered But Not Received

If the shipment tracking status shows "Delivered" but the order has not been physically received by you, customers must notify Wink India within:

24 hours of the delivery update

After this 24-hour window, investigations by courier partners become extremely limited or unavailable. We will make reasonable efforts to assist customers in resolving such cases with the logistics team.

7. Split Shipments

Orders containing multiple apparel items may occasionally be shipped separately.

This may occur due to:

  • Inventory availability across different hubs

  • Warehouse allocation

  • Packaging and operational efficiency

Customers will not incur any additional shipping charges if Wink India chooses to send an order via split shipments.

8. Delayed Deliveries

While we strive to ensure timely deliveries, delays may occur due to:

  • Adverse weather conditions

  • Natural disasters

  • Public holidays or local festivals

  • Government restrictions or lockdowns

  • Transportation disruptions

  • Courier partner operational delays

  • Exceptionally high order volumes

Wink India shall not be liable for delivery delays caused by circumstances beyond its reasonable control.

9. Lost Shipments

If an order is officially confirmed as lost in transit by our logistics partner, Wink India may, at its sole discretion:

  • Dispatch a fresh replacement product (subject to stock availability), or

  • Issue a full refund to the original payment method (or store credit for COD)

after appropriate verification.

10. Damaged or Tampered Shipments

Customers must inspect packages carefully upon delivery.

If a package arrives visibly:

  • Damaged or torn

  • Opened or cut

  • Tampered with

customers should:

  • Take clear photographs and video of the package immediately before opening it

  • Retain all original packaging materials and invoice sheets

  • Contact Wink India within 48 hours of delivery

Failure to report such packaging issues within the specified 48-hour period may affect eligibility for a replacement or resolution.

11. Shipping Charges

Shipping charges, if applicable, will be clearly displayed during the checkout process before payment.

Wink India reserves the right to modify shipping charges, promotional free-shipping offers, or minimum order requirements without prior notice.

2. Order Cancellation

Orders may be cancelled by the customer before dispatch from our warehouse.

  • Once an order has been shipped and handed over to the courier partner, cancellation requests cannot be accepted.

  • Wink India reserves the right to cancel or refuse orders in situations including but not limited to: product unavailability, incorrect pricing/description errors, suspected fraudulent activity, incomplete customer details, or failed payment verification.

In such cases, any eligible refund will be processed back to the original payment method.

13. Exchanges and Returns

Returns, size replacements, and refunds are governed strictly by the Wink India Exchange & Return Policy. Customers are encouraged to review the Exchange & Return Policy before placing an order.

14. Contact Information

For shipping-related questions, tracking help, or delivery queries, please contact:

Wink India

Email: support@winkindia.com

Phone: 8920377206

Business Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST