Exchange & Return Policy

At Wink India, customer satisfaction is important to us. We are committed to providing high-quality fashion apparel and a smooth shopping experience.

Please read this policy carefully before making a purchase.

1. Exchange & Return Eligibility

We accept size exchanges and returns for our clothing items, provided they meet our quality check standards.

Exchanges or returns may be accepted under the following circumstances:

Size Mismatch: The size does not fit correctly and you need a size up/down (Exchange).
Defective Product: Product received is defective (e.g., stitching issues, fabric defects).
Transit Damage: Product received is damaged during transit.
Incorrect Item: Incorrect product, size, or color was delivered.

Strict Conditions for Eligibility:

The item must be unworn, unwashed, and unused.
All original tags, labels, and packaging must be completely intact.
The product must not have any stains, sweat marks, perfume scents, or signs of wear.

Any request for an exchange or return must be submitted within 48 hours of delivery.

2. How To Request An Exchange or Return

To initiate an exchange or return request, please contact us through:

Email: support@winkindia.com

Phone: 8920377206

Business Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST

Customers must provide:

Order Number
Customer Name & Contact Details
Photographs of the product (clearly showing the tag and the defect/size label)
Reason for Exchange/Return (e.g., required size up/down, manufacturing defect)

Failure to provide adequate supporting images or details may result in the rejection of the request.

3. Exchange & Return Approval

All requests are subject to review by the Wink India quality team.

If approved, customers will receive instructions regarding:

Reverse pickup arrangements (if available in your pin code).
Self-shipping instructions (if reverse pickup is unavailable).
The replacement/exchange dispatch process.
The refund process (if applicable).

Items sent back to us without prior approval will not be accepted or processed.

4. Sizing & Replacement Policy (Exchanges)

In cases of size mismatches or wrong items sent, Wink India will prioritize providing an exchange for the correct size or product, subject to stock availability.

Exchange shipments are generally processed and dispatched within:

5–10 business days

after the original garment is received back at our facility and clears the quality check. If the required size is out of stock, an alternate product or refund option will be provided.

5. Refund Eligibility

Refunds may be issued only when:

An approved return is received and successfully clears our quality check.
A suitable size replacement or alternate item cannot be provided for an approved exchange due to stock issues.
The ordered product goes out of stock after order placement.
The order is cancelled by the customer before dispatch.

Refunds are processed only after verification at our fulfillment facility.

6. Refund Processing Time

Approved refunds are typically processed within:

5–7 business days

after the returned product reaches our warehouse and passes quality checks.

The actual credit timeline may vary depending on:

Bank policies
Credit card provider
UPI platform / Wallet
Payment gateway routing

Refunds for prepaid orders will be issued to the original payment method used during purchase. For Cash on Delivery (COD) orders, refunds may be issued as store credit or via bank transfer/UPI details provided by the customer.

7. Non-Returnable & Non-Exchangeable Products

The following items/scenarios are not eligible for exchange, return, or refund:

Items with original tags removed, altered, or cut.
Used, washed, ironed, or dry-cleaned garments.
Products damaged due to improper handling or washing after delivery.
Products purchased during clearance sales or marked specifically as "Non-Returnable/Non-Exchangeable".
Custom-tailored or altered clothing items.

8. Order Cancellation

Customers may request order cancellation before the shipment has been dispatched from our facility.

Once an order has been shipped and a tracking ID is generated, cancellation requests cannot be accepted.
Customers are requested to contact our support team immediately after placement if a cancellation is needed.

9. Damaged Or Incorrect Orders

If you receive a physically damaged package, torn apparel, or the wrong item entirely, please notify us within 48 hours of delivery.

Requests submitted after this 48-hour window will not qualify for an exchange, replacement, or refund.

10. Refusal Of Delivery

If a customer refuses delivery of a prepaid apparel order without a valid reason approved beforehand by Wink India, standard shipping, handling, and reverse logistics charges may be deducted from any eligible refund amount.