Exchange & Return Policy

Last Updated: 20/07/2-26

At Wink India, we aim to deliver the best shopping experience for our clothing and fashion products. Please review our detailed policies below for sales, exchanges, returns, and cancellations.

1. SALE POLICY

Items Up To 10% Off: Eligible for returns or size exchanges, subject to a nominal restocking and reverse logistics fee of Rs. 199.
Items Over 10% Off: Final Sale — No returns or exchanges are accepted on heavily discounted items or sale products with over 10% discount.
Timeline: Any return or exchange request for sale items (up to 10% off) must be placed within 7 days of delivery.
Condition: Items must be in their original, pristine condition with all original tags and brand labels intact.
Non-Returnable & Non-Exchangeable Items: No returns or exchanges on customized/altered garments, white/light-colored delicate wear, or clearance sale items.
All clearance sale purchases are final.

2. EXCHANGE & RETURN POLICY (Non-Sale Items)

We accept size exchanges and returns on all full-priced (non-sale) items within 7 days of order delivery.
Free Reverse Pickup: A reverse pickup facility from your shipping address is available free of cost for non-sale items on their first exchange or return request.
Items must be marked as eligible for exchange/return on their respective product pages.

3. EXCHANGE & RETURN PROCESS

Raise a Request: Email us at support@winkindia.com or phone/WhatsApp us at +91-8920377206.
Reverse Pickup: We will initiate a reverse pickup from your registered shipping address within 48 hours of request approval.
Packaging: Please re-use the original packaging (including any brand cloth bags, tags, or boxes) to ensure the apparel remains protected during transit.
Condition Check: Items must be returned in their original condition—unused, unwashed, unsoiled, and completely free of stain, sweat, or scent marks, with all original labels and tags intact.
Quality Verification & Processing: Once the returned item reaches our facility and clears quality inspection, we will process your exchange or return.
Timeline: The complete exchange or return cycle typically takes 7–10 business days.

4. REFUND POLICY

Store Credit: We issue a Store Credit / Credit Note for the full order amount against all approved returns.
Zero Reverse Shipping Fee: No reverse shipping fee is levied on return requests for full-priced (non-discounted) items.
First-Time Exchange: The first exchange for size or a different style is free for full-priced items.
Subsequent Exchanges: A non-refundable shipping fee of Rs. 199 will be charged for any subsequent exchange requests on the same order, or on orders placed using a previous credit note/promotional offer.
Validity: Store Credit / Credit Notes are valid for 1 year (12 months) from the date of issue.
Non-Refundable Charges: Express shipping fees, COD charges, and gift packaging fees (if any) are non-refundable.
Gift cards/vouchers cannot be returned or redeemed for physical cash.

5. MISSING OR DAMAGED ITEM POLICY

Any claim regarding a missing item, damaged apparel, or tampered package must be raised within 2 days (48 hours) of receiving the parcel.
Customers must provide clear photographs/unboxing videos of the affected item(s) along with the original outer courier bag and invoice label.
Our customer support team will investigate the issue with the logistics partner and provide an appropriate resolution (replacement or store credit).

6. CANCELLATION POLICY

Before Dispatch: We accept order cancellations with a full refund (or store credit, as preferred) as long as the order has not been dispatched from our warehouse.
After Dispatch: Once an order has been shipped and handed over to the courier partner, cancellation requests cannot be accepted.